Join our friendly and knowledgeable team as an Inbound Sales and Customer Service Representative! You’ll be the voice of our cruise company, providing expert advice and assistance to those eager to set sail on a fantastic vacation. With your passion for travel and cruise knowledge, you’ll help our customers find the perfect itinerary and book their dream trip. Plus, you’ll have the opportunity to upsell cruise packages and maximize revenue for the company. With ongoing training and support, you’ll always be ready to deliver top-notch service with professionalism and a smile. Don’t miss this exciting opportunity to grow with us!
- Answers inbound sales calls, inquiries, and customer service calls.
- Answers caller’s questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and “upselling” cruise packages to maximize revenue.
- Provides high levels of service to the customers with professionalism and cruise product knowledge.
- Performs other duties as may be assigned by either the immediate supervisor or senior management.
- Minimum of 1-year cruise sales experience selling multiple cruise lines either in person or on the telephone.
- Must have strong cruise product knowledge.
- Must be highly proficient in sales and closing techniques.
- Excellent English verbal communication skills.
- Able to analyze, evaluate, and solve problems.