Customer Service Representative

Job Summary: We are seeking a motivated and results-driven Customer Service Representative to join our dynamic team at Magellan Solutions. The ideal candidate will have a passion for interacting with customers and excellent communication skills. By delivering exceptional customer service, you will contribute to our goal of maintaining satisfied clients, a key aspect of our business expansion strategy. This role involves responding to inquiries, fixing issues, and handling requests or complaints.

Key Responsibilities:

• Answer inbound calls promptly and courteously
• Address customer inquiries, complaints, and requests in a professional manner
• Provide accurate information about products and services
• Resolve customer issues efficiently and effectively
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their satisfaction

Required Skills and Qualifications:

• Completion of Senior High School (SHS) or at least 72 units of Tertiary education
• Minimum of 1.5 years of Customer Service experience
• Basic Sales experience
• Proficiency in Microsoft and Google Applications (Google Workspace)
• Computer literacy

Preferred Skills:

• Familiarity with the industry or market in which our company operates.
• Ability to adapt to changing market conditions and customer needs.

Work Environment:

• Collaborative and supportive team culture.
• Opportunities for professional development and growth.

What’s in it for you?

• Competitive Salary Package
• Night Shift Differential
• Performance Incentives
• Attendance Incentives
• Leave Credits (Convertible to Cash)
• Government-Mandated Benefits
• Annual Performance Appraisal
• HMO + 1 Dependent
• Retirement Plan
• Rapid Promotion
• Growth Opportunities
• Continuous Learning Programs
• Work-Life Balance Activities
• Excellent Work Culture
• Company Events
• Shared Cost Accommodation at Staff House
• Free Shuttle Service
• Quick Hiring Process
• Virtual/Phone Interview Option
• Immediate Start
• And Many More!