Join Magellan & Make A Difference

Are you passionate about interacting with customers? Join our expanding company as a Customer Service Representative and become a valued member of our dedicated team. By delivering exceptional customer service, you will contribute to our goal of maintaining satisfied clients, a key aspect of our business expansion strategy.

Customer support agents respond to inquiries and fix issues. Additionally, the most frequently asked questions and explicit instructions for handling requests or complaints are available to customer service representatives.

BASIC FUNCTIONS:
• Inbound Customer Service
• Minor Outbound (only if necessary based on Inbound tasks)
• Minimal Email Responses (Client Facing)
• Minimal Chat Responses (Social Media Platforms)
• Minor Cross/Upsell requirement

QUALIFICATIONS:
• Must complete SHS or at least 72 units of Tertiary education
• Minimum of 1.5Yr of Customer Service Background
• Minor Sales Background
• Versed on Microsoft and Google Applications (Google Workspace)
• Computer Literate

Job Description:

• Outline quality assurance policies and procedures
• Interpret and comply with quality assurance standards
• Make sure that quality assurance standards are adequate
• Elaborate the procedures of sampling and guidelines for collection and reporting quality data
• Oversee the implementation and ensure efficiency of inspection and quality systems
• Plan, perform and oversee inspection and testing of products to ensure the quality deliverable
• Document quality assurance activities, such as internal audits
• Analyze customer grievances and other non-compliance issues
• Gather and organize statistical quality data
• Inspect data to detect areas for improvement
• Elaborate, recommend and oversee improvement actions
• Report on results of quality activities
• Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
• Let external providers conduct on-site audits
• Analyze audit outcomes and carry out appropriate corrective procedures
• Oversee risk management procedures
• Ensure ongoing abidance by industry regulatory and quality requirements

BASIC FUNCTIONS:

• Customer Support
• Post-sales Support
• Booking and Reservations
• Rescheduling
• Cancellations and complaints
• Possible credit card processing

QUALIFICATIONS:

• At least 2 years of experience on a BPO Travel and Tours related account
• Has an experience on the following platforms:

• Priority is to have cruise line customer support experience. Booking, rebooking, cancellations, etc.
• Amenable to work onsite
• Availability to Start ASAP.

Are you qualified and fit to be an offshore recruitment coordinator? Join our growing company as we are looking for committed employees to provide great service to clients. The offshore recruitment coordinator typically handles payroll, contracts, and any other employment-related tasks. You can contact an offshore recruiter to learn more about how they connect you with highly trained people in offshore nations who then provide their expert services. Following that, many offshore recruitment firms will ask you to describe the qualities you're seeking in a candidate.

BASIC FUNCTIONS:

• Identify candidates through sourcing databases provided by client for therapy providers such as Indeed, LinkedIn and client internal database as well as sourcing free databases such as social media etc. and prescreen a targeted minimum of two (2) candidates per job order. A job order shall be deemed as received and accepted by Service Provider under all circumstances unless Service Provider specifically communicates with Client management team as to why the job order in question cannot be assigned at that time and the Client agrees.
• Work on building Client’s LinkedIn database by connecting to Allied Health Professionals daily.
• Submit pre-screened allied health candidates providers to designated Client staffing specialist within forty-eight (48) hours. A pre-screened candidate is a candidate pre-qualified on the phone to be currently available, have pay rate in range of job order as well as have the requisite skills and licensure as per credentialing checklist.
• Provide Client management team with a written status update within forty-eight (48) hours as to the ability, or lack of, to provide necessary submittals to the designated order
• During subsequent phases of this project, when agents have been deemed qualified by client, agents will assume full cycle responsibility of recruitment including developing relationships with vendors/partners to place the viable candidates in appropriate job settings.

QUALIFICATIONS:

• Human resources, full cycle recruiting experience
• Experience or knowledge of the health care/therapy industry
• Experience with job boards like LinkedIn, Indeed, etc
• Knowledge of administrative and clerical procedures and systems (excel)
• Technologically proficient

General Qualifications:

• Registered Nurse with strong clinical background and with oncology experience is preferred
• Average English communication skills
• Experience in medical record review and chronology drafting.
• Technologically proficient.
• Can work onsite in Mandaluyong and Quezon City area.
• Can work on shifting schedules.
• Can start immediately.

Calling all Registered Nurses! We're looking for a compassionate and skilled healthcare professional to join our team. If you have practical experience in a medical institution, even better! With excellent communication skills and an eye for detail, you'll provide quality care and support to our patients. Flexibility is key as you'll be working on a shifting schedule and be on-site to provide the best possible care. If you're ready to make a positive impact in people's lives and are available to start ASAP, we'd love to hear from you!

Job Qualification

• Must be a registered Nurse
• Practical experience on any medical institution is a plus.
• Good communication skills; both written and oral.
• Keen to details.
• Amenable to work on shifting schedule.
• Can work on-site.
• Amenable to start ASAP.

Perks

• Competitive Salary
• Pure non-voice/back office account
• Shuttle Services*
• HMO
• Annual Performance Appraisal
• Remote Interview Process

BASIC FUNCTIONS:

• Full technical support role troubleshooting connectivity issues (wifi, bluetooth, cable connections), usage and configuration on the platform, password resets, hardware troubleshooting, mobile app troubleshooting.
• Multi-channel Technical support (Calls: IB & OB, Chats, Emails)
• Outbound for follow-up.
  

QUALIFICATIONS:

• Technical or Engineering background is A MUST.
• Minimum of 2 years hardware and/or software Technical experience.
• Preferably with Technical experience related to supporting Routers and access points

Do you love dealing with customers? Join our growing company and be part of our committed team while you provide great customer service to our clients. Any plan for business expansion must include maintaining satisfied clients. Your frontline customer service representatives play a crucial role in this effort. 

Customer support agents respond to inquiries and fix issues. Additionally, the most frequently asked questions and explicit instructions for handling requests or complaints are available to customer service representatives.

BASIC FUNCTIONS:

• Represents customers

Do you have what it takes to be an administrative assistant? If you are qualified to be one, we want you! The majority of administrative assistants are in charge of administrative and clerical duties including organizing files, making appointments, and supporting other staff members. The ideal applicant will be able to arrange their work utilizing tools like MS Excel and other office supplies and possess great oral and written communication skills.

The backbone and lifeblood of many firms are administrative and office personnel. Office operations wouldn't be as effective or efficient without them.

BASIC FUNCTIONS:

• Submit prescreened allied health candidates providers to designated Client staffing specialist within forty-eight (48) hours.
• Needs to be very comfortable speaking to Therapists and should be able to handle pressure and compose self when talking to providers, while maintaining high level of accuracy and detail of work.
• Provide Client management team with a written status update within forty-eight (48) hours as to the ability, or lack of, to provide necessary submittals to the designated order
• Agent will be handling multiple administrative tasks that would be related but not limited to:
  • SESIS Management daily, to ensure cases are received, assigned, imported and match with Infinite Internal system
  • CPSE case verification and data management
  • Responsible to manage that Session First Attend Dates and Last Attend Dates are Received Timely from therapists and recorded in Infinite system as well as SESIS
  • Responsible for transmittal requests and transmittal discrepancies
  • Upload Maps Daily
  • Prepare and submit provider resume on Infinite letterhead when school requests
  • Ensure all technical tasks including billing errors are addressed and managed to avoid billing issues
• Assisting HR with clerical duties
• Provide assistance to any department that requires

KEY RESULT AREAS:

• Follow up providers for School Department

COMPETENCIES NEEDED:

• English speaking -Accent neutral
• Quick learner
• Attention to Detail
• Integrity
• Team attitude
• Dependability
• Self-Control
• Initiative
• Leadership
• Effective communicator
• Critical- independent thinker using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems
• Judgment and decision making skills
• Social Perceptiveness
• Time Management
• Active Learning
• Negotiation skills
• Learning Strategies
• Maintains confidentiality of program and patient information

QUALIFICATIONS:

• Experience or knowledge of the health care/therapy industry
• Knowledge of administrative and clerical procedures and systems familiarity with the use of MS excel.
• Technologically proficient able to use multiple tools at the same time.
• Urgent and professional.

Join our friendly and knowledgeable team as an Inbound Sales and Customer Service Representative! You'll be the voice of our cruise company, providing expert advice and assistance to those eager to set sail on a fantastic vacation. With your passion for travel and cruise knowledge, you'll help our customers find the perfect itinerary and book their dream trip. Plus, you'll have the opportunity to upsell cruise packages and maximize revenue for the company. With ongoing training and support, you'll always be ready to deliver top-notch service with professionalism and a smile. Don't miss this exciting opportunity to grow with us!

Job Description:

• Answers inbound sales calls, inquiries, and customer service calls.
• Answers caller's questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and “upselling” cruise packages to maximize revenue.
• Provides high levels of service to the customers with professionalism and cruise product knowledge.
• Performs other duties as may be assigned by either the immediate supervisor or senior management.

Qualifications:

• Minimum of 1-year cruise sales experience selling multiple cruise lines either in person or on the telephone.
• Must have strong cruise product knowledge.
• Must be highly proficient in sales and closing techniques.
• Excellent English verbal communication skills.
• Able to analyze, evaluate, and solve problems.